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Gambling - the wagering of money or something of material value on an event with an uncertain outcome with the primary intent of winning additional money and/or material goods - has been with us since ancient times. Greek mythology tells the story of Poseidon, Zeus and Hades dividing the world between them in a dice game; Poseidon won the sea, Zeus the heavens and Hades the underworld. The land, I suppose, was left to the rest of us.
Gambling has, of course, changed dramatically since those ancient times. Today's casino operators are faced with a gambler who is much more sophisticated than the ancient Roman soldier who tossed a coin in the air and called "Heads or Ships."
To succeed in today's highly competitive gaming landscape, casino operators must understand their customers like never before. Luckily for them, we have entered a brave new world of gambling and entertainment where customers knowingly - and oftentimes unknowingly - leave clues to their gambling behavior. Player cards allow casinos to get a deeply personal view of their patrons, a view that can reveal not only the patron's gambling habits but also their dining, spa and shopping spend throughout the casino property. Predictive analytics can analyze this data, quantify every dollar a customer spends on property and then predict the customer's unique value to the casino, while also providing clues that will make marketing campaigns directed to this individual much more effective than scattershot direct mailing campaigns.
Intensive competition in the gaming industry is making it more and more important for casino operators to not only pinpoint the small percentage of players who make up a large percentage of their profits, but also to create a long and lasting relationship with these players. By learning about a customer's unique wants, desires and needs, a casino property can market directly to those wants, desires and needs, thereby making their marketing efforts much more effective.
Double Down On Your Data was written to show casino management how to best cull through their in-house patron data to discover who their most profitable patrons are, and also to show them how to market to these individuals to create a long, lasting and highly profitable relationship.
Double Down On Your data will help casino executives understand all of the current tools available to casino operators; tools that can help them understand their patron's better; tools that can help them create better prediction models; tools that can help them market to their players more effectively; and, most importantly, tools that can help them raise their casino's ROI.
Gambling has been with us since ancient times and it will undoubtedly be with us forever; it is just too ingrained within the human psyche to ever go away. Double Down On Your Data concludes with a description of an ideal solution that gives casino managers a clear understanding of their patrons. A solution designed to support hotel and resort operational departments with one clean and complete view of their guests. Working in tandem with a casino's Property Management System, this solution allows casino management to track each patron's individual gaming habits, which in turn helps determine who the casino's most valuable players are. Casino marketing departments find this information instrumental when deciding who they should market to and what promotions are the most likely to find success.
- Sales Rank: #1160258 in Books
- Brand: Brand: Tate Publishing
- Published on: 2012-09-25
- Released on: 2012-09-25
- Original language: English
- Number of items: 1
- Dimensions: 9.00" h x .57" w x 6.00" l, .70 pounds
- Binding: Perfect Paperback
- 252 pages
- Used Book in Good Condition
From the Back Cover
Although Poseidon, Zeus and Hades may no longer be dividing up the world in a game of dice, flocks of tourists still flood through the gates of Las Vegas' Caesar's Palace, Atlantic City's Taj Mahal and Macau's oddly named casino Greek Mythology. In Double Down On Your Data, author Clive Pearson reveals that we have entered a brave new world of gambling and entertainment, a world where casino executives can cull through their casino's in-house patron data and discover who are their most profitable patrons. Armed with this information, these casino executives can then market to their most valuable patrons in a highly personal way, thereby creating a long and lasting -- and usually highly profitable -- relationship.
Double Down On Your Data teaches casino executives how best to manage their customer relationships as today they are faced with a gambler who is much more sophisticated than the ancient Roman soldier who tossed a coin in the air and called "Heads or Ships."
About the Author
Author Clive Pearson was born in Pakistan, spent his childhood in Singapore, and was educated at boarding schools in both England and the United States.
Currently the CEO of Qualex Consulting Services, Inc., Pearson has been working in the business intelligence, business analytics, data modeling and integration field for the past fifteen years. An often-requested speaker on casino marketing topics, Pearson's leadership has been instrumental in the implementation of business intelligence solutions for some of the largest casinos in the world, including Foxwoods in the US and the Venetian Macao in Asia.
Most helpful customer reviews
1 of 1 people found the following review helpful.
An interesting take on the masters of CRM
By Rick Cook
Casinos were practicing CRM for years before there was CRM. And they're masters at it. The fine art of building a relationship with customers ("players") to separate them from their money ("Play") is decades old in the gambling ("gaming") industry. In the course of decades the casinos have honed and perfected their techniques.
Even if you find the techniques used by casinos too specialized to apply to your situation, you can learn a lot about the philosophy of CRM from this book.
0 of 0 people found the following review helpful.
I am sorry but this book is worthless
By International-Investors
I have read so many books on Business Analytics as it is my job to be constant updated on the latest trends, industry application, etc.
I bought this book with the hope of learning some specifics about the application within the casino and hospitality industry. The book offers no insight that you cannot find in a white paper by any well respected business analytics vendor.
Want to learn about business analytics and the gaming industry? Get a couple of free white papers - don't waste time and money on this book.
2 of 2 people found the following review helpful.
Charts and Graphs are Illegible
By Alan Sim
The image rendering on the ebook is terrible and you can't make out details in the images. This needs to be fixed immediately.
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